Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.Last updated: July 26, 2026

Cancellation on the Same Day of Purchase

If the customer requests to cancel the order on the same day the order was placed, and full payment has already been made, the paid amount will be fully refunded with no deductions.

Cancellation After the Same Day of Purchase

If the customer requests to cancel the order after the day of purchase has passed, and full payment or a deposit has already been made, 10% will be automatically deducted from the paid amount as a cancellation fee, and the remaining balance will be refunded to the customer.

How to Request a Cancellation

• Cancellation requests must be submitted by contacting us directly through the contact details listed below.
• Please include the order number and purchase date when submitting your cancellation request to facilitate the refund process.

Refund Timeframe

Once the cancellation request is approved, the eligible amount (after deducting the 10% fee, if applicable) will be refunded within a reasonable timeframe, depending on the payment method used.

Important Notes

• This policy applies to order cancellations made before shipping. If the order has already been shipped, the store's Return and Refund Policy applies instead of this cancellation policy.
• The "same day" is calculated from the date and time the order was confirmed until the end of that same day (midnight). Any cancellation request made after that is considered outside the "same day" window.